Please feel free to contact your Customer Service Representative with any questions.

International Shipping
Yes, we do ship internationally. Please call your sales representative for detailed information. To place a call to your sales representative, simply dial your local International Access Code and then 1-720-828-1924.

Order & Service Questions

Changes to an Order Already Placed
Please be aware we work very hard to get your order out as soon as possible – usually the same day if we receive the order before 1 pm Mountain Standard Time.

If there is a change in your order or an order cancellation, please call your sales representative immediately at 720-828-1924 or email info@JokerNovelty.com

Back Order Policy
Please contact us regarding your preference how back orders should be handled for your account.

Number 720-828-1924
International Number Your Local International Access Code-1-720-828-1924
Info@JokerNovelty.com

Defective Product
Products with manufacturing defects must be reported within 5 days from receipt. Contact us regarding a replacement or return. 

Refused/Returned Order
Refused or returned orders can be shipped once with additional shipping charges added. Orders returned again will only be reshipped after prepayment. The customer will be charged a 20% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a “Prepaid Only” status.

Guaranteed Sale Policy
Our aim is to keep your store stocked with hot selling products at all times! If you buy an item from us for the first time and it doesn’t sell well for you, return it within 30 days and we will exchange it for one that does. This does not apply to sale items, closeouts, or previously purchased items. All items must be shelf restockable without price tags or price tag residue. Call us at 720-828-1924.

Damaged/Shortages
All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to JokerNovelty.com (Hazy Days Innovations) within 48 hours from the receipt of goods. A claims form is included with each packing slip.

If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact us with the reference number assigned by the carrier and we will process the claim for you.