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Please feel free to contact your Customer Service Representative with any questions.
Yes, we do ship internationally. Please call your sales representative for detailed information. To place a call to your sales representative, simply dial your local International Access Code and then 1-720-287-1966.
Free Shipping on Prepaid Orders
We will pay the ground shipping charges within the Continental U.S. for a wholesale prepaid order of $3000 or more. Payment is only accepted by cashiers check, money order, or pre-approved company check. Due to processing fees, credit/debit cards cannot be accepted as prepayment.
Order & Service Questions
Changes to an Order Already Placed
Please be aware we work very hard to get your order out as soon as possible – usually the same day if we receive the order before 1 pm Mountain Standard Time.
If there is a change in your order or an order cancellation, please call your sales representative immediately at 720-287-1966 or email info@JokerNovelty.com
Back Order Policy
Please contact your sales rep regarding your preference how back orders should be handled for your account.
International Number Your Local International Access Code-1-720-287-1966
Products with manufacturing defects must be reported within 30 days from receipt. Contact your sales representative regarding a replacement or return. All returns require a return authorization number.
Refused or returned orders can be shipped once with additional shipping charges added. Orders returned again will only be reshipped after prepayment. The customer will be charged a 20% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a “Prepaid Only” status.
Guaranteed Sale Policy
Our aim is to keep your store stocked with hot selling products at all times! If you buy an item from us for the first time and it doesn’t sell well for you, return it within 90 days and we will exchange it for one that does. This does not apply to sale items, closeouts, or previously purchased items. All items must be shelf restockable without price tags or price tag residue. Call your sales representative for a return authorization number, number 720-287-1966.
All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to JokerNovelty.com (Head Games, LLC) within 48 hours from the receipt of goods. A claims form is included with each packing slip.
If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact your sales representative with the reference number assigned by the carrier and we will process the claim for you.